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faq

 

  • how do I place an order?

    we want to make your shopping experience easy! you may place an order online through our secure shopping cart. you can always speak to us and place an order.

monday - friday 9a-5p
call us with your order :: {404} 850-6510
email us :: orders@justaddhoney.net
  • how are my items shipped?

    we ship all items Priority Mail through the United States Postal Service. the pre-calculated rates include shipping, handling, and delivery confirmation. the table below calculates the cost based on your purchase. Most packages arrive to your doorstep in 5-7 business days from the date the order was placed.

    shipping charges
    purchased cost of shipping in north america
    up to $50.00 $6.50
    $50.01 TO $100.00 $9.00
    over $100.00 $15.00
    There will be additional charges to have the items shipped overnight, second day, or internationally.
  • what is your return policy?
    just add honey wants you to love your teas as much as we do. if for any reason you are not satisfied, you are welcome to exchange or return the item within 30 days of purchase. please note:: special priced and sale items are non-returnable. please include a copy of your invoice with your return. for your protection, we recommend using US Postal Service or an insured parcel post. Once the return is received, will will issue your refund via online {less shipping and handling fees} using the method that was used in the order.  
address returns to::
just add honey tea company
684 John Wesley Dobbs Avenue . Atlanta, Georgia 30312
you can always give us a call. We want you to be a happy tea drinker.
03/18/20 - WE ARE CURRENTLY NOT ACCEPTING RETURNS/EXCHANGES AT THIS TIME DUE TO COVID-19. PLEASE UNDERSTAND OUR CURRENT POLICY AND HOPE TO RESUME CHANGES IN THE NEAR FUTURE.
    • will you keep my information confidential?
      at just add honey we respect you and your privacy. we will not share, trade, or sell any of your information to anyone at any time without your permission. this policy will never change!
    • No taxation without...? Is tea taxed?
      sales tax will be applied to your total at checkout (before shipping) for all orders placed by residents of the state of georgia.
    • do you offer gift-wrapping and gift certificates?
      do not keep the tea all to yourself! just add honey wants you to share your love of tea with others. we can gift wrap your selection in our signature gift-wrap, free of charge! just let us know at checkout! we also offer gifts certificates in $25 increments. just let us know at checkout! we will provide you with the full receipt through email and ship the order to the recipients’ address with a gift receipt.
    • how can I add just add honey to my store, boutique, spa, etc?

      We are happy to know you love just add honey just as much as we do! If you are interested in adding just add honey teas to your store, please feel free to contact us for additional information.