TO OUR TEA LOVERS DURING COVID-19::

We hope you're staying safe and healthy. These are uncertain times, but we counting to be inspired by the stories of hope and perseverance from around the world.
To maintain the efforts to socially distance and do our part to protect and care for our TEAm, TEAlovers and the public health, we've decided to keep our retail cafes as a GRAB AND GO pick up cafe until further notice.
You can always find us at justaddhoney.net and on our social channels to help with anything you need.
We will continue watching, listening and learning, day by day, and will keep you posted as things evolve.
Thank you for being a loyal TEAlover and a valued part of our communiTEA.

 

FREQUENTLY ASKED QUESTIONS

Are your retail cafes open as a drop in or drive by location? When will they open?
We are OPEN! Stop by for a few ounces or a cup to go. We miss our tea lovers and would love to see you. We've decided to keep our retail cafes as curbside/grab and go until further notice. Based on the guidance from government officials as well as our desire to do our part to protect and care for our TEAm, TEAlovers and the public health. We will continue to monitor the situation and update our TEAlovers of any changes.

Can I shop safely online?
YES! OF COURSE! PLEASE! We are open online and love seeing your orders. You can rest assure that our TEAm is using ANY and ALL safety measures {as we always have} while in our distribution office to care for themselves and your orders. We work Monday-Friday and most packages ship in 5-7 business days from the date of your order. Because we hand blend all of our teas, we MAY run out of an ingredient from our trusted suppliers. If your order will take longer than our standard shipping times, we'll send you an email to keep you informed. You can always reach out to us with any questions :: email - info@justaddhoney.net OR phone - (404) 850-6510.

Should I expect a delay with my order?
You may experience shipping delays, as we have implemented a social distancing plan as a precaution for our TEAm in our distribution office, and this may temporarily slow down processing. Also keep in mind, we ship via USPS and they are experiencing an influx of packages. All orders come with tracking information so you know when to expect your tea, but occasionally the USPS may have high traffic volume that will delay your package. Fingers crossed that none of this is the case. :)

Are you shipping facilities still open? How are you keeping your employees safe?
Our shipping/distribution office is still open but not open to the public. In addition to following CDC/Department of Agriculture guidelines and regular deep cleanings, our TEAm is wiping down all high-touch surfaces throughout the day with food-safe disinfectant. We have been practicing social distancing by reducing the number of people in the facility through shifts. We're also maintaining six feet between workstations at all times. For any TEAm members who may be sick or feeling ill, we encourage them to stay home and extend sick leave as applicable.

AN IMPORTANT SHIPPING FYI
please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of the teams in our TEAm. we estimate that your order will ship from our warehouse within 5-7 business days and will send an email with tracking information upon shipment. we appreciate your patience and apologize for any inconvenience.
Shipping to the United States
just add honey tea company loves shipping thoughtfully blended teas to your doorstep. in the company of friends or alone, our teas are for anyone anytime.
we ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. the shipping methods offered during checkout may differ based on your specific shipping address and the items selected.

all of our orders are shipped via USPS. we strive to ship your teas in 72hrs or less from the date order! occasionally, the time may be delayed due to ingredients needed to complete your order. all of our teas are blended in small batches to avoid disturbing our loose leaf teas and ensure the perfect cup. if your order is delayed, we will notify you immediately with an estimated time of arrival. 

Multiple Shipments
your order may arrive in multiple shipments. if your order is sent in multiple shipments {either to the same address or to different addresses}, you may be charged separately for each shipment, including prorated shipping and handling charges.

LOST OR STOLEN PACKAGES
we ship to the address listed using USPS services. we ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES due to no error on our part. Feel free to contact us if there is an issue with your package.